🛡️ Player Protection

Responsible Gaming at rabaje

rabaje believes that gambling should always be an enjoyable, controlled activity. Our responsible gaming framework gives every Bangladesh player the tools, information, and support needed to stay in control — every session, every day.

🔞 21+ Only 🔒 SSL Protected ⚖️ Fair Play

Our Commitment to You

Gambling is entertainment — and we intend to keep it that way

Play for fun, not to chase losses. The vast majority of rabaje players enjoy our platform as a form of entertainment. This page exists for the minority who may need a helping hand — and for every player who simply wants to understand the safeguards in place.

rabaje is fully committed to promoting safe, responsible gambling across Bangladesh. From Dhaka to Chittagong, Sylhet to Cox's Bazar, our player base spans the entire country — and every one of those players deserves a gaming environment that is transparent, fair, and actively protective of their wellbeing.

Responsible gaming is not a checkbox for us. It shapes how we design our account tools, how our Player Support team is trained, and how we communicate with players who show signs of problematic behaviour. We take this seriously because the long-term trust of our community matters more than any short-term revenue.

This page outlines the practical tools available on your rabaje account, explains how to recognise the warning signs of problem gambling, and provides clear guidance on how to get help — both through rabaje directly and through independent support resources.

Important: rabaje is strictly an adults-only platform. Players must be 21 years of age or older to register, deposit, or play. We enforce this through mandatory age verification at registration and during KYC review. If you are under 21, please exit this site immediately.

Responsible Gaming Tools

Built-in controls available on every rabaje account

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Deposit Limits

Set a maximum deposit amount in BDT (৳) on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; increases require a mandatory 24-hour cooling-off period before they apply.

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Session Time Limits

Define the maximum length of a single gaming session. When your set time is reached, rabaje will display a notification reminding you that your session limit has been hit. You can choose to extend, pause, or log out. This helps prevent unintentional marathon sessions that can cloud judgement.

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Reality Check Alerts

Enable periodic in-session pop-up alerts (every 30, 60, or 90 minutes) that show how long you have been playing and your net session balance. Reality checks are a proven nudge tool — a brief pause to assess whether you are still playing for fun or drifting into a different mindset.

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Cool-Off Period

Take a short break of 24 hours, 7 days, or 30 days. During a cool-off period your account is temporarily suspended — you cannot log in, deposit, or place bets. Withdrawals of an existing balance may still be requested. A cool-off is ideal if you feel you need a brief reset without committing to full self-exclusion.

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Self-Exclusion

If you believe your gambling is no longer under control, you can apply for self-exclusion for a period of 6 months, 1 year, 2 years, or permanently. Self-exclusion is a firm commitment: your account is fully locked, all marketing communications are stopped, and re-registration during the exclusion period is strictly prevented. Contact Player Support at [email protected] to activate self-exclusion immediately.

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Loss Limits

Cap the total amount you are willing to lose in a given time period. Once your net losses hit the limit you have set, your account is automatically restricted from further wagering until the period resets. Loss limits are separate from deposit limits and add a second layer of financial protection.

At a Glance

Every protection tool available on your rabaje account

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Deposit Limit

Daily / weekly / monthly cap in ৳

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Session Limit

Max play time per session

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Loss Limit

Cap total losses per period

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Reality Check

Timed in-session reminders

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Cool-Off

1–30 day account pause

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Self-Exclusion

6 months to permanent lock

21+ Age Restriction

Strict age controls to protect minors across Bangladesh

🔞 For adults aged 21 and above only. Gambling is strictly prohibited for anyone under the age of 21. rabaje enforces this through mandatory date-of-birth verification at registration and government-issued ID checks during KYC review. Any account found to belong to a person under 21 will be permanently closed and all funds returned.

We encourage all adult players who share a device with minors to use device-level parental control software to prevent underage access to gambling websites. If you suspect a minor has accessed or registered on rabaje, please contact our Player Support team immediately at [email protected] so we can investigate and take action without delay.

rabaje does not target marketing communications at individuals under 21, and our promotional content is designed exclusively for an adult Bangladesh audience. Age-gating is applied across all entry points to the Platform.

Recognising Problem Gambling

Signs that gambling may be having a negative impact on your life

Honest self-assessment matters. Problem gambling can develop gradually. The earlier you recognise the signs in yourself or someone close to you, the easier it is to take corrective action. None of these signs alone confirms a problem — but if several apply to you regularly, we encourage you to use the tools on your rabaje account or seek independent support.

⚠️ Spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
⚠️ Chasing losses — continuing to bet in an attempt to win back money you have already lost in the same session or on the same day.
⚠️ Lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
⚠️ Feeling irritable, restless, or anxious when you try to reduce your gambling or stop entirely.
⚠️ Gambling as a way to escape stress, loneliness, anxiety, or depression rather than as a form of entertainment.
⚠️ Borrowing money — from family, friends, or financial institutions — to fund gambling activity.
⚠️ Neglecting work, study, family responsibilities, or personal relationships because of time spent gambling.
⚠️ Finding it difficult to walk away when on a winning streak, believing the run will continue if you keep playing.
⚠️ Repeatedly trying to cut down or quit gambling but being unable to follow through on that intention.

How to Get Help

Step-by-step guide to activating support through rabaje

Access the Platform via rabaje.app and log in with your registered credentials. All responsible gaming tools are accessible from within your account settings panel.

Navigate to Responsible Gaming Settings

Inside your account settings, locate the "Responsible Gaming" section. From here you can set or adjust deposit limits, session limits, loss limits, and reality check frequency at any time.

Activate a Cool-Off or Self-Exclusion

If you need to take a break, select "Cool-Off" for a temporary pause (1 to 30 days) or "Self-Exclusion" for a longer-term or permanent account lock. Self-exclusion activates immediately and cannot be reversed during the chosen period.

Contact Player Support Directly

If you prefer to speak with a team member, our Player Support team is available via live chat on the Platform or by emailing [email protected] (plain text — not a clickable link). Our team is trained in responsible gaming and will handle your request with empathy and confidentiality.

Seek Independent Support

For players in Bangladesh who need independent counselling or crisis support beyond what rabaje can provide, we encourage reaching out to a trusted mental health professional, community health centre, or licensed counselling service in your city — whether in Dhaka, Chittagong, Sylhet, Rajshahi, or elsewhere across the country.

Support Channels

Reach the rabaje responsible gaming team at any time

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Live Chat — In-Platform

The fastest way to reach a responsible gaming-trained support agent. Available directly inside your rabaje account. Response times are typically under 5 minutes during peak Bangladesh Standard Time (UTC+6) hours.

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Email Support

Send a detailed message to the Player Support team at [email protected] (plain text address — not a clickable link). Include your registered username and a brief description of your concern. We aim to respond within 24 hours on all responsible gaming requests.

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Confidential Self-Exclusion Request

If you wish to self-exclude but find the in-account process difficult to navigate, contact Player Support directly and an agent will process the exclusion on your behalf immediately, with full confidentiality. All self-exclusion requests are treated as urgent.

Remember: rabaje Player Support agents are not licensed therapists or medical professionals. For clinical-level support with gambling addiction or mental health concerns, please consult a qualified healthcare provider in Bangladesh. Our team can help you use our on-platform tools and escalate urgent cases, but independent professional help is always the most effective long-term solution.

Our Core Principles

The values that guide every responsible gaming decision at rabaje

Transparency first. rabaje publishes clear, honest information about odds, house edges, and the statistical nature of all games. We do not use misleading language about "guaranteed wins" or portray gambling as a reliable income source. Our promotional materials carry responsible gaming reminders.

Data-driven intervention. Our platform analytics flag accounts that display patterns consistent with problem gambling — such as rapid session escalation, repeated loss-chasing behaviour, or sudden large deposits following a series of losses. Flagged accounts receive a proactive outreach from our Player Support team.

No pressure tactics. rabaje does not send unsolicited "come back and play" messages to players who have chosen to take a break or self-exclude. Marketing opt-outs are respected immediately. Players who have activated any responsible gaming tool are removed from all standard promotional communications for the duration of that tool's active period.

Staff training. Every member of the rabaje Player Support team undergoes responsible gaming awareness training before handling player interactions. Our team is equipped to identify distress signals in player communications and respond with appropriate sensitivity and referral guidance.

Ongoing improvement. We review our responsible gaming framework on a regular basis, benchmarking our tools and policies against industry best practices. Player feedback is actively considered when updating our responsible gaming features.

Play Responsibly on rabaje

When you are ready to play, do so safely with our full toolkit behind you

Gaming Should Always Be Fun

Use rabaje's responsible gaming tools to stay in control — set limits, take breaks, and play within your means. Explore our games only when you feel confident and in command of your session. 21+ only.