rabaje Frequently Asked Questions

Creating a rabaje account takes under three minutes. Visit rabaje.app, tap the registration button, and fill in your mobile number, email address, date of birth, and a secure password. You must be 21 years or older to register. Once submitted, you will receive a one-time verification code on your Bangladesh mobile number to activate your account.

rabaje requires a government-issued National ID card (NID) or passport to complete KYC verification. Upload a clear photo of the front and back of your NID through your account settings. Documents are reviewed by our team within 24-48 hours. Completing KYC unlocks full withdrawal access and higher deposit limits on your account.

No — each player is permitted exactly one rabaje account. Duplicate accounts are detected automatically and will result in permanent suspension of all associated accounts and forfeiture of any pending balances. If you have accidentally created a second account, contact our Player Support team immediately to resolve the situation before it escalates.

On the rabaje login page, tap "Forgot Password" and enter your registered mobile number or email address. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions to create a new password. If you no longer have access to your registered contact details, reach out to Player Support at [email protected] for manual verification.

To permanently close your rabaje account, contact Player Support via live chat or email at [email protected] and submit a formal closure request. Any remaining balance will be refunded to your registered payment method before the account is closed. Note that account closure is different from self-exclusion — if you are closing due to problem gambling, self-exclusion may be a more suitable option.

To deposit via bKash on rabaje, log in to your account, go to the Deposit section, select bKash, enter the amount you wish to deposit in BDT (৳), and follow the on-screen payment instructions using your bKash wallet. The minimum deposit via bKash is ৳200. Funds typically appear in your rabaje account within 1-5 minutes of a successful bKash transaction.

Nagad deposits on rabaje are processed almost instantly — funds usually appear in your account balance within 1 to 5 minutes of completing the Nagad payment. If your balance has not updated after 10 minutes, check your Nagad transaction history to confirm the payment was sent, then contact rabaje Player Support with the transaction reference number for manual investigation.

The minimum withdrawal amount on rabaje is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum single withdrawal cap for verified accounts, though very large withdrawals may require additional identity confirmation. Withdrawals are typically processed within 1-24 hours depending on the payment method and the time of your request.

rabaje does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges as per their fee schedule. We recommend checking your provider's fee structure before initiating a transaction. Bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, or other partner banks may also carry the bank's standard transfer fee.

No — for security reasons, rabaje only processes withdrawals to the same payment method and account number used for your most recent deposit. This anti-fraud measure protects your funds from being redirected to an unauthorised recipient. If you need to change your registered payment method, contact Player Support and complete an additional identity verification step before the change takes effect.

rabaje supports bKash, Nagad, Rocket, and Upay for mobile wallet deposits and withdrawals. Bank transfers are available via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank (IBBL), and Sonali Bank. Visa and Mastercard debit/credit cards are also accepted. All transactions are processed in Bangladeshi Taka (BDT / ৳) with no currency conversion required for Bangladesh players.

To bet on BPL (Bangladesh Premier League) matches on rabaje, navigate to the Cricket section from the main menu. Select the BPL tournament, choose a match, browse the available markets (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play betting is available for all BPL matches with real-time odds that update ball by ball.

rabaje offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international matches. Available markets include match winner, first innings score, top run scorer, top wicket taker, method of dismissal, number of sixes, over/under run totals, and live ball-by-ball betting. Markets vary by match type (T20, ODI, Test) and tournament.

Yes — rabaje is fully optimised for mobile browsers on Android and iOS devices. The entire platform is built as a mobile-first experience, meaning every feature including deposits, withdrawals, live cricket betting, slots, and live casino games works smoothly on your smartphone without needing to download a separate app. Simply open rabaje.app in your phone's browser for the full experience.

rabaje features hundreds of slot titles from leading studios including Pragmatic Play, NetEnt, Microgaming, and other certified providers. The slots library includes classic 3-reel slots, video slots with multiple paylines, progressive jackpot slots, and branded titles. All games are available in demo or real-money mode. You can browse the full catalogue in the Slots section of the rabaje platform.

All games on rabaje are supplied by certified third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) whose RNG (Random Number Generator) systems are independently audited for fairness. rabaje does not modify game outcomes. The RTP (Return to Player) percentage for each slot title is disclosed in the game information panel. Live casino games use physical equipment streamed in real time.

rabaje offers a welcome bonus to newly registered players on their first qualifying deposit. The bonus amount is credited to your account as bonus funds with an associated wagering requirement that must be met before any winnings can be withdrawn. Full terms including the minimum deposit amount, wagering multiplier, eligible games, and expiry period are published on the Promotions page inside your rabaje account.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using the bonus funds. Contributions toward wagering vary by game type — slots typically contribute 100%, while live casino games may contribute less.

Yes — rabaje rewards consistent players through a tiered loyalty programme. As you play and wager real money, you accumulate loyalty points that can be redeemed for bonus credits or used to progress through VIP tiers. Higher tiers unlock benefits including faster withdrawals, dedicated account managers, personalised reload bonuses, and early access to new game releases. Full loyalty programme details are available inside your account dashboard.

Yes — rabaje runs regular seasonal promotions tailored to the Bangladesh market, including Eid bonus offers, Pohela Boishakh specials, BPL season betting boosts, IPL free bet promotions, and T20 World Cup enhanced odds campaigns. Promotional offers are announced through in-app notifications and via email to players who have opted in to marketing communications. Check the Promotions section inside your rabaje account for current active offers.

Yes — bonus funds can be forfeited if you request a withdrawal before completing the required wagering, if you breach the bonus terms (such as using multiple accounts or placing excluded bet types), or if the bonus expires before the wagering requirement is met. Each promotion on rabaje has a clearly stated expiry period. Always read the individual bonus terms before opting in to avoid accidental forfeiture.

rabaje uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and the platform. Account passwords are stored using one-way cryptographic hashing, and access to player data is restricted to authorised personnel only. All financial transactions are processed through certified payment partners. We do not sell player data to third parties, and our full data practices are described in the Privacy Policy on rabaje.app.

The minimum age to register and play on rabaje is 21 years. This is a strict requirement enforced through date-of-birth collection at registration and government-issued ID verification during KYC review. Any account found to belong to a person under 21 will be immediately suspended, all funds returned, and the account permanently closed. rabaje is committed to preventing underage access to gambling services.

To self-exclude from rabaje, go to the Responsible Gaming section in your account settings and select Self-Exclusion. Choose a period of 6 months, 1 year, 2 years, or permanent exclusion. Self-exclusion activates immediately — your account is locked, marketing communications stop, and re-registration during the exclusion period is blocked. Alternatively, contact Player Support at [email protected] to request immediate self-exclusion by a team member.

Yes — rabaje allows all players to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account settings. Once a limit is set, it takes effect immediately for reductions. Increases to an existing limit require a mandatory 24-hour cooling-off period before the higher limit applies. Deposit limits are a key tool for maintaining control over your gambling spend in BDT.

You can reach rabaje Player Support via live chat inside the platform for the fastest response, or by emailing [email protected]. Our support team is available during Bangladesh Standard Time (UTC+6) working hours and aims to respond to all email enquiries within 24 hours. For urgent matters such as self-exclusion requests, suspected account fraud, or payment issues, live chat is the recommended channel.